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Technical Information, Q&A

If you need more information, please contact you local sales team.

For techical issues, please contact our Technical Support.


1

Q: What is pullulan? How it is made? Chemistry of pullulan?


A: click
here to see the answers.

2

Q: What is HPMC? How it is made? Chemistry of HPMC?


A: click
here to see answers.

3

Q: Could you provide technical data of your capsules?


A: Click
here.  Contact us for updated copy.

4

Q: Do you have Kosher Certificates?


A: Click
here. Contact us for updated copy.

5

Q: Do you have Halal Certificate?


A: click
here. Contact us for updated copy.

6

Q: How do you make delivery in hot and cold days? 


A: We always use refer truck to make delivery year round, to make sure customers has the best user experience.

7

Q: If we have problem using your capsules, what to do?


A: If the issues are caused by our capsules, we will take it back and arrange for replacements immediately. Please call your sales representative first.
8

Q: Are you vegetable capsules non-GMO certified


A: Yes, please ask your sales representative for certificate.
9
Q: Is your manufacturing facility GMP complying?
A: Yes, we are. As a matter of fact, we are pharmaceutical GMP with less than 100,000 particles/Cubic meter clean level.
Take a quick visual tour and see your self.